Service-based work
Godeals provides custom professional services rather than physical goods. Because strategy, design, development, and reserved production time cannot be returned, completed work and project deposits are generally non-refundable.
Cancellation before work begins
If a project is cancelled before scheduled work begins, we review the request in good faith. Any refund is reduced by non-refundable booking fees, completed discovery, third-party costs, and reserved capacity, as permitted by the signed agreement.
Quality concerns
If a deliverable does not match the approved scope, notify us in writing within 14 days of delivery. Include a clear description and supporting details. We first aim to correct verified issues within the original scope.
Dispute process
- Contact us directly and describe the issue and desired resolution
- Allow up to 10 business days for review and response
- Participate in a good-faith discussion or mediation before formal proceedings
- Do not initiate a payment dispute for work that is actively being reviewed or corrected
Chargebacks
Improper or fraudulent chargebacks may be contested with the project agreement, approvals, communications, and delivery records. This does not limit any rights that cannot be waived under applicable consumer law.